tk365 Privacy Policy

1 Introduction and Scope

tk365 ("we", "our", "platform") operates a trusted online gaming service for users in Bangladesh. This privacy policy describes what personal information we collect when you visit our website (tk365.cam), create an account, or use any of our services, and how that information is used.

This policy applies to all users of tk365, whether they are simply browsing the website or using our services as registered members. By using our services, you are considered to have accepted the terms of this privacy policy. If you have any questions, please contact us at: [email protected].

Our Terms and Conditions and Responsible Gaming policy are also considered part of this privacy policy.

2 What Information We Collect

tk365 collects only the information necessary to provide our services, ensure security, and meet legal obligations.

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport number (for identity verification, where applicable)
• Bank account or mobile banking information (such as bKash, Nagad, Rocket, Upay)

2.2 Transaction Information

• Deposit and withdrawal amounts and dates
• Payment method used
• Records of participation in bonus and promotional activities

2.3 Technical and Usage Information

• IP address and device type
• Browser and operating system information
• Website visit times, session duration, and navigation patterns
• Information collected through cookies and similar tracking technologies

3 How We Collect Information

We collect information in the following ways:

• Information provided directly: When you create an account, log in, make a deposit or withdrawal, or contact the support team.
• Automatic data collection: Information about your browsing behaviour through cookies, web beacons, and log files.
• Through third parties: Necessary information from identity verification services and payment processors.

We do not collect any sensitive personal information without your knowledge or consent.

4 Purpose of Using Information

tk365 uses the information collected only for the following purposes:

• To create and verify accounts and confirm your identity
• To process deposits, withdrawals, and other financial transactions
• To provide and manage bonuses, promotions, and VIP benefits
• To provide customer support through 24/7 live chat
• To prevent fraud, money laundering, and illegal activity
• To monitor and improve the security and performance of the platform
• To meet legal obligations and regulatory requirements
• To send relevant offers and updates with your permission

8 Your Rights

As a user of tk365, you have the following rights over your personal information:

• Right to Access: The right to know what information we hold about you and how it is used.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (excluding matters subject to legal obligations).
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Data Portability: The right to receive a copy of your information in a machine-readable format.
• Right to Withdraw Consent: The right to unsubscribe from marketing communications at any time.

To exercise these rights, write to [email protected] or contact us via 24/7 live chat. We will respond to your request within 30 days.

9 Protection of Minors

tk365 strictly provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.

If a user is found to be under 21 during age verification, their account will be immediately suspended and any collected information will be securely deleted.

If you believe a minor is using our services, please notify us immediately at [email protected].

For more information on responsible gaming, please visit our Responsible Gaming page.

10 International Data Transfers

Our technical infrastructure may be located in various places. If your information is transferred or processed outside of Bangladesh, we ensure that it will remain under equivalent security protections.

For international data transfers, we take the following protective measures:

• Verifying that adequate protections are in place in the countries receiving the data
• Imposing obligations on data recipients through contractual terms
• Keeping transferred data encrypted at all times

11 Policy Changes and Updates

tk365 may update this privacy policy from time to time. For any material changes, we will notify you in the following ways:

• We will display a prominent notice on the website
• We will send a notification to your registered email
• We will update the "Last Updated" date at the top of this page

Continued use of our services after any changes will be considered acceptance of the revised policy. We therefore recommend reviewing this page regularly.

12 Complaints and Contact

If you have any concerns or complaints about the processing of your personal information, please contact us directly. We take every complaint seriously and will try to resolve it as quickly as possible.

How to contact our privacy team:

• Email: [email protected]
• 24/7 Live Chat: Bengali language support available on the website

We will try to respond to your complaint within 30 days of receiving it. If our response is not satisfactory, you may file a complaint with the appropriate authority under applicable law.